Apex Window Films is committed to providing our customers with a wide selection of high quality window films at affordable prices. Our terms and conditions will help to maintain affordable prices on do-it-yourself window films. If you are not sure that you will be happy with your window film selection, we advise you to request a sample before placing your order.
*** New! Updated January 3, 2012 *** - Please review the updated notice regarding shipping calculation by clicking here.
Return Policy:
Due to the nature of our product, all sales on cut film rolls are final. As stated above, our pricing is based upon custom cutting and delivering window films as ordered. In this way we are able to offer lower prices to our customers. No refunds will be issued on returned films.
Please contact us if you have ordered full roll quantities to discuss potential refunds before returning product. The customer will be responsible for shipping, handling and restocking fees. No refunds will be paid for custom ordered film rolls, even in full roll quantities.
Disclaimer on Safety and Security Window Films:
Safety Films and Laminated Security Films are a deterrent and may not prevent ultimate entry.
Window films perform best on regular annealed window glass and are not recommended for use on tempered glass without the use of an anchoring system; Where possible the film should be installed behind the window stops. When installing security window films on tempered glass the film should be anchored with structural silicone caulking, we recommend Dow Corning 995.
Solar Control Window Film Warnings:
Due to thermal stress, solar control films should not be installed on thermal pane windows where the glass has been treated with a LOW-E coating.
Dark, highly absorbing film should not be installed on large thermal pane windows where there is uneven sun exposure (partial shading for example) on the window creating uneven heat distribution over the glass. Solar films are not recommended for Georgian wire glass. Solar films should never be installed on damaged, chipped or cracked glass. Roof windows/skylights should be fitted with exterior window films. Further, the International Window Film Association (IWFA) recommends that solar control film should not be used on: single pane glass larger than 100 square feet, double pane glass larger than 40 square feet, clear glass thicker than 3/8 inch, tinted glass thicker than 1/4 inch, window framing systems of concrete, solid aluminum, or solid steel, glass where sealant or glazing compound has hardened, reflective, wired, textured, or patterned glass, triple pane glass, or laminated glass windows. There are a variety of types of solar control films which may address thermal stress in specific applications, please contact us for appropriate alternatives for your windows (exterior films, for example) if you have conerns or any of the above types of glass/windows.
Never apply solar control window film to only part of a window as it may cause the glass to break.
Automotive film should never be installed on thermal pane windows.
It is extremely unlikely that appropriately installed window film (as per above) will harm your windows. In the rare event that a window does break, that break is almost always a result of the film putting stress on a pre-existing window defect. As we are unable to inspect and evaluate the do-it-yourself clients' window system, or verify the cause of the breakage, Apex Window Films cannot accept liability in the unlikely event that the glass breaks.
Warranty:
Manufacturers' warranties require installation by an approved professional and therefore, do not apply to our line of do-it-yourself window films.
